Location Settings
Enable location services on your device to allow signing into sites within the FacilitEase system. This guide covers all major platforms and browsers.
Table of Contents
Overview
FacilitEase uses location services to verify technician presence at work sites for accurate time tracking and job management. Location access must be enabled on both your device's operating system and your web browser.
Required for Site Sign-In: Without location services enabled, you will not be able to sign into sites or record accurate arrival/departure times in the FacilitEase system.
Quick Reference
| Platform | Settings Path |
|---|---|
| iOS | Settings > Privacy > Location Services |
| Android 10+ | Swipe down > Hold Location |
| Chrome | Settings > Privacy > Site Settings > Location |
| Safari | System Preferences > Security & Privacy > Privacy |
| Edge | Settings > Site permissions > Location |
Platform-Specific Instructions
Select your device or browser below for detailed setup instructions:
Go to Settings > Privacy > Location Services
Make sure that Location Services is turned ON (toggle should be green)
Scroll down to find the Web Browser app you use (Safari, Chrome, etc.)
Tap the app and select one of the following options:
Recommended Setting: Select "While Using the App" for the best balance between functionality and privacy.
Swipe down from the top of the screen to open Quick Settings
Touch and hold Location. If you don't see Location, tap Edit (Pencil icon) or Settings (Cogwheel) and drag Location into your Quick Settings.
To turn on location accuracy:
Swipe down from the top of the screen
Touch and hold Location
Tap Advanced Google > Location Accuracy
Turn Improve Location Accuracy on
Open your device's Settings app
Tap Security & Location > Location
If you have a work profile, tap Advanced
Choose an option:
Open your phone's Settings app
Tap Security & Location > Location. If you don't see "Security & Location," tap Location.
Tap Mode. Then pick:
Open your phone's Settings app
Under "Personal," tap Location access
At the top of the screen, turn Access to my location on or off
When location access is on, pick either or both of:
When location access is off: Your phone can't find its precise location or share it with any apps.
Need more help? More information on how to enable location services for Android devices can be found at: Google Support
Open Chrome and click the three-dotted menu in the top right-hand corner, then click Settings
On the Settings page, click Privacy and security from the left-hand menu, then click Site Settings
Scroll down and click Location under the Permissions section
Toggle the Ask before accessing (recommended) option to enable location services
Site-Specific Settings: To change the settings for a specific site, you can add exceptions in the Block or Allow lists on the Location settings page.
Click the Apple symbol in the upper left-hand corner, then click System Preferences
Click Security & Privacy
Click the Privacy tab at the top of the window
Click on the padlock in the bottom left-hand corner of the window. You will be asked to authenticate by entering your computer ID/password.
Once authenticated, check the box next to Enable Location Services, and ensure location services are enabled specifically for Safari in the app list
Lock Settings: After making changes, click the padlock again to prevent further changes and secure your privacy settings.
Click the three-dotted menu located in the top right-hand corner of Microsoft Edge, then click Settings
On the settings page, click Site permissions from the left-hand menu, then click Location
Toggle the Ask before accessing (recommended) option to enable location services
Allowing/Blocking Specific Sites
You can also allow or block specific sites from accessing your location:
Troubleshooting
Location Not Working? If you've enabled location services but still experience issues, try the following steps:
Refresh the page - Sometimes browsers need a fresh load to request location permissions
Check both device AND browser settings - Location must be enabled at both levels
Clear browser cache - Old cached permissions can sometimes cause conflicts
Try a different browser - If one browser isn't working, test with another to isolate the issue
Restart your device - A restart can resolve many permission-related issues
Still Having Issues? Contact support with details about your device type, browser version, and the specific error message you're seeing.