Logging a Service Request
Learn how to create and submit service requests through the system.
Log from QR Code
Submit service requests by scanning QR codes on assets or locations.
Contractor Job Management
Manage contractor assignments, job updates, and work completion.
Helpdesk Call Management
Use the integrated softphone to receive and manage helpdesk calls.
Quote Management
Create, submit, and manage quotes through the approval workflow.
BWOF Management
Track Building Warrant of Fitness compliance and renewal dates.
Technician Activity
Manage job workflows including sign-in, sign-out, and asset updates.
User Management
Create and manage users as a Customer Admin, Site Manager, or Contractor Admin.
Location Settings
Enable location services on iOS, Android, Chrome, Safari, and Edge for site sign-in.
HSSE Monthly Report
Create health, safety, security, and environment reports including incident tracking.
System Configuration
Configure your Facilitease system including divisions, sites, helpdesks, and global settings.
Manage User Alerts
Set up email alerts for users based on job status, overdue SLAs, and other triggers.
Edit Global Lists
Manage dropdown lists and system-wide options used across the platform.
Login as User
Access the system as another user for troubleshooting and support purposes.
User Access Groups
Manage user permissions and access levels with role-based access control.
SLA Setup
Set up and configure SLAs for helpdesks and service request response times.
Scheduled Maintenance
Configure recurring maintenance schedules and automated job creation.
BWOF Management
Building Warrant of Fitness compliance management and tracking for administrators.
Send SMS
Configure SMS notifications for service requests and job updates.
Insurance Claims
Track and manage insurance claims linked to service requests.
Entity Questions
Create custom questions for sites, contractors, and other entities.
Bulk Print QR Labels
Generate and print QR code labels for assets in bulk.
User Acceptance Testing
Guide to testing functionality and logging UAT reports.
Manage Training Courses
Create and manage training courses, track technician certifications and compliance.
Add Team Member
Quick guide to adding Site Team Member users with view-only access.
SLA Dates - Scenarios
Understand SLA calculations with access hours, weekend exclusions, and holidays.